Frequently asked questions

What to do if I lost my USB receiver?


You can purchase a replacement USB receiver and pair your devices to the new receiver. Please note, receivers are not universally compatible, please make sure you get the correct model. Contact us if you need any help.




My new keyboard/mouse is missing the USB wireless receiver.


Generally the USB receiver is placed in the back battery compartment of the mouse/keyboard. If you have already checked the USB slot and it is empty, please contact us for a replacement. Thank you!




How to pair the replacement USB receiver with my keyboard/mouse?


This depends on the specific model. You can look up our tutorial videos in Product Support section or contact us. Thank you!




What is the product program about?


This is a program that offers free products to our customers in exchange for customer feedbacks. You can check out more information from: https://www.hiseenda.com/product-test-program





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